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How much time do you spend putting out fires instead of focusing on what really matters: your customers?

My name is Josephine, and I'm a specialist in e-commerce, CRM, and customer journeys. Let me help you build an e-commerce experience that puts your customers at the center and frees up time in your calendar.

From challenges to success

How much time do you spend putting out fires instead of focusing on what really matters: your customers?

My name is Josephine, and I'm a specialist in e-commerce, CRM, and customer journeys. Let me help you build an e-commerce experience that puts your customers at the center and frees up time in your calendar.

Behöver du en tydligare riktning?

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Everything starts somewhere

Behind titles and experience lies a strong drive to create customer experiences that really make a difference.

Want to know why I work with e-commerce, and how a perfume nerd became an expert on customer journeys?

Are your shop ready for some growth? 

To work more focused and structured, I developed an analysis model from a customer’s perspective. The analysis is a mix of quantitative and qualitative assessments and is based on more than 160 questions. The outcome is a TAIL Score divided into four areas: trust, accessibility, inspiration, and loyalty

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