From challenges to success

How much time do you spend putting out fires instead of focusing on what really matters: your customers?

My name is Josephine, and I'm a specialist in e-commerce, CRM, and customer journeys. Let me help you build an e-commerce experience that puts your customers at the center and frees up time in your calendar.

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Everything starts somewhere

Behind titles and experience lies a strong drive to create customer experiences that really make a difference.

Want to know why I work with e-commerce, and how a perfume nerd became an expert on customer journeys?

Are your shop ready for some growth?

To work more focused and structured, I developed an analysis model from a customer’s perspective. The analysis is a mix of quantitative and qualitative assessments and is based on more than 160 questions. The outcome is a TAIL Score divided into four areas: trust, accessibility, inspiration, and loyalty.

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