How much time do you spend putting out fires instead of focusing on what really matters: your customers?
My name is Josephine, and I'm a specialist in e-commerce, CRM, and customer journeys. Let me help you build an e-commerce experience that puts your customers at the center and frees up time in your calendar.
From challenges to success
How much time do you spend putting out fires instead of focusing on what really matters: your customers?
My name is Josephine, and I'm a specialist in e-commerce, CRM, and customer journeys. Let me help you build an e-commerce experience that puts your customers at the center and frees up time in your calendar.
Min metod
Oavsett om det handlar om e-handel, lojalitetsprogram eller interna processer utgår min metod alltid från samma plats: att förstå helheten. Först därefter blir det möjlighet att skapa tydlighet, prioritera rätt och att forma en lösning.
Observation
Hur hänger allt ihop?
Analys
Var uppstår friktionen?
Struktur
Vad kan förenklas?
Prioritering
Vad är nästa, bästa steg?
Are your shop ready for some growth?
To work more focused and structured, I developed an analysis model from a customer’s perspective. The analysis is a mix of quantitative and qualitative assessments and is based on more than 160 questions. The outcome is a TAIL Score divided into four areas: trust, accessibility, inspiration, and loyalty.
